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of Six Penn Kitchen - Pittsburgh , PA
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"We had a dinner reservation for July 25 @6:00PM. We arrived on time and were seated. We ordered our drinks, appetizer and and entree.
We explained to the server we would going to the theater for a 8:00PM show. Our server was Jessica #371. We received our drinks and appetizer but our entree was not served while people who arrived after us were served thier food. The server did not approach until 7:10 and said she would go check mon our food. She returned at 7:15 and said the food would be srved in a few minutes. We then told our server that we did not enough time to consume our mealand make it to the show on time. We asked for our check and requested her to cancel our entrees. She went to get the Manager (Brian) and He CAMEto our table aroung 7:20. There was still no food but claimed it would arrive in a "few minutes". We told him of our time problem. Then he came up with one of the most absurd prolem solving that I ever encountered in a restaurant.He suggested that we purchase the entrees, not consume them right away but he would pack them
and keep them warm until the show was over and
then we could pick them up after the show take them home and eat them at home.
I was furious but I did not make a scene. I just asked for my check.He left to get our check. Our server returned with the check . I asked whar was the problem. She told us it was a communication problem with her & the kitchen. This should have told to us earlier without us asking. Be Honest. Also, I offered to pay for the drinks and appetizer, but if you were interested in satisfying the customers we should not have been charged for them . If you want to discuss this further you can reach me on my cell 724 513 4667.
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