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of Bier Garden - Portsmouth, VA
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"Me and my husband work in portsmouth and this was our second visit to bier garden. Mostly because of beir garden's notorious reputation for slow service during lunch hour, however, today few of our friends really wanted to try their beers we had extra time to spare during lunch I decided to give in. It was the worst service I've ever had my entire life. What made it worst service wasn't the fact that; 1. They were out of lot of things (beer, side dishes, breads) and did not mention it at the time we ordered our food/drinks, 2. The stuff had little knowledge of the menu, 3. The waters were never refilled (even after we had asked), 4. The beers did not make it to our table 1/2 hr after we've been there and when asked the waitress gave us that "oh i forgot face", 5. The burgers came out cold, 6. And we had to pay a 20% tip for a terrible service because tip is added to party of 5 or more. What made this the worst service of my life is that when we were leaving and on our way out we told the manager about our experience, her reply was "Yea, well they were overloaded and you have to wait sometime when things get this busy". I was dumbfounded with their lackadaisical attitude and the fact that they were making an excuse for their bad service instead of rectifying their mistake or at least apologizing for their lousy service. Needless to say the six of us will NEVER go back."
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