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of Lake Placid Pub and Brewery - Lake Placid, NY
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"Bill - I am the owner / brewmaster at the LPP&B and I am terribly sorry to hear about your bad food experiene at the Pub. While I will offer no excuse, I want to tell you that 1) as a result of a couple of similar experiences to yours (although not nearly as bad) we have fired our kitchen manager. He only worked for us for three weeks, and unfortunately, this was when you visited us - but he is now gone, and 2) I think that you will find that the vast majority of people have great experiences at the Pub, both with the beer and the food, and I hope you will consider giving us another try when you are in town. You can email me directly at email@example.com and I would love to buy you dinner as a token of my appreciation. If not, let me treat you to a growler or a 6-pack on me. All restaurants have bad days and make mistakes but I am sorry to hear that your was particularly aggregious. Cheers, Chris Ericson
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