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of Lake Placid Pub and Brewery - Lake Placid, NY
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"I'd seen the recent poor review, and had hoped that it was a one-time problem. On our visit, the beers were decent -- the Ubu and Hefe were excellent, the Moose Island decent, the 46er and IPA less hops-forward than I expected, and the Summer Ale nothing to write home about.
The biggest problem was with the service. Rule #1 when there is a mistake with the food is that you make it right. If food has to be sent back, it isn't enough just to replace it -- by the time the replacement food comes out, either everyone else at the table is done, or their food has gotten cold waiting. The kitchen botched my burger and it had to be sent back. By the time another burger came out, my wife and daughter were done eating. No apology was offered. No attempt was made to make things right. Then our water glasses and silverware were taken away before we had the chance to order desert and before the check had come out -- it made it easy to decide not to order anything else.
The food was good. A couple of the beers were good. But not good enough to merit a return visit."
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