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of Rocky Mountain Brewery - Colorado Springs , CO
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"We arrived at 2:15pm and the restaurant/bar wasn't that busy. However, based on the time spent waiting you would have thought they were in the weeds. The wait time for wait staff was ridiculous. The bartender/waiter took our beer order in a timely fashion and after that everything fell apart. It took the waiter/bartender almost 20 minutes to come back for our food order. Even after I waved him down and told him that he needed to be a bit more attentive. Our appetizer came out and we watched the waiter walk around to every table to figure out where it belonged. Even after I waved him down. It was cold. Then our food came out and again, we watched the wait staff walk around from table to table. So when the entrees arrived they were cold and they had regular fries vs. the sweet potato fries ordered. We had to tell the waitress to leave the burger, before it became colder and bring the sweet potato fries seperate. When they finally arrived they too were cold. To top it off, they never offered condiments. The manager came to the table and gave us our 2nd beers "free", but they too took 10 minutes to arrive at the table. After we finished our meal we waited patiently for the bill and prepped it with our credit card, waved to the bartender several times, for him to look right at us and ignore our request to cash out. I eat out alot and never had such horrible service. Then the waiter/bartender was talking bad about us to other "regular" type customers at the bar. I always tip, even if the service is poor, but I didn't today. Too bad that the service is so horrible and the wait staff is arrogant and rude. Your establishment could do well with new staff. Unless, you want to go to a restaurant and wait and be treated horrible, this is the place to go."
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