Thank you for your empassioned input regarding the happenings at Bru. I always welcome constructive criticism of my beers and try to incorporate those thoughts into my planning when evaluating my performance and sometimes re-formulating my beers with our target audience in mind.
I would like to bring to your attention a couple of things though:
You stated "Everyone please note the downward trend since the original brewmaster left... The beer, The blueberry taste like bud with berries and the berries look like goat turds floating in your glass - some of them were even rotten!"
Well, unfortunately, without knowing it, you were bashing Dean here, the prior brewer you were praising ! I did not produce this beer! I have heard nothing but good things about Dean's ability and tenure here and would never bash another brewer anyhow and in my opinion, Dean does not deserve it either. Due to the fact it was not my beer, I cannot take credit, rightly or wrongly for your criticism. Send e-mail to Dean and see what his thoughts might be regarding your assessment.
"The rest of the beer was warm, flat and tasteless for the most part."
Ok... your perceptions are your perceptions. No one can tell anyone what you taste. But, at the time you were there, only one of my beers was serving, the IPA. Everything else was Dean's. So far, all of the BJCP certified beer judges (who go through extensive training regarding beer styles and flavor attributes including faults and then have to pass a rigourous exam) have stated that it is to style according to internationally accepted guidelines (including the GABF & World Beer Cup) with no technical faults. No, it isn't an "Imperial IPA" which is another style, but it is a traditional, drinkable, session styled IPA with an American lean.
"Loud, accousticly harsh"
Yes... I agree. The owner and I have been discussing and implimenting changes to improve the ambiance. We are left with a legacy that Empire Brewing created. It is a very big space that was originally a factory floor. Look for significant improvements in the near future.
There a over 500 spaces in a parking garage only 60 yards from our front door. We even validate if you park there! We are now making a point to all of our customers that this option is available. Unfortunately in the past, this benefit was not metioned frequently enough to our patrons. This has been rectified.
Hmmm... how do you define bad neighborhood? There is virtually no crime in this area, no panhandlers, crossing the street is easy. I have yet to see any vagrants in the 2 months I've been here. Please quantify your impressions here!
"Gaudy neon in every window for things like Bud Light"
Yep... completely correct and one of the first things I mentioned upon my arrival. As of 2 days ago, most have been removed. The only reason ANY remain is simply to point out we are a bar until our new sineage is installed. Then, I promise, all will be gone.
"We wanted to give it another chance after Dean left but I'm sorry I can't think of one redeeming thing to say about it. It was a complete waste of money and time and I am embarrassed I took my friends there."
I hope you will give me a chance. Since the majority of your evaluations were based on Dean's beer, I hope you will give me the opportunity to show you what I am about. That is only fair.
Now that I've cleared things up a bit for you, I would like to host an evening for you on me.... come and let me know of your desires and wants... I aim to please! We are trying to redefine what Bru is and I have been hired as part of seeing that through. To shut us out based upon an early and misguided impression is premature! E-mail me I will be happy to meet with you and learn from your expertise and hopefully illustrate my and Bru's commitment to producing fine traditional ales and lagers for Rochester and beyond.
Eric Watson Head Brewer BRU firstname.lastname@example.org